myIDTravel - General Availability Error with Air Canada, 3 weeks and counting

[arbell]

It seems this comes up a lot, and I have also seen it several times however it usually resolves itself after a few days. It hasn't been working for at least 3 weeks (other airlines working normally).

I am getting the "General Availability Error" when searching for flights with Air Canada. In addition, an error occurs when trying to view the ID agreement.

I have emailed myIDtravel, as well as my own airline travel department with no success. Air Canada doesn't seem to have a contact email etc. so looking for an idea of where to go from here.

Has anyone successfully listed with AC in the last few days?

Thanks.

[iflyforpie]

It seems this comes up a lot, and I have also seen it several times however it usually resolves itself after a few days. It hasn't been working for at least 3 weeks (other airlines working normally).

I am getting the "General Availability Error" when searching for flights with Air Canada. In addition, an error occurs when trying to view the ID agreement.

I have emailed myIDtravel, as well as my own airline travel department with no success. Air Canada doesn't seem to have a contact email etc. so looking for an idea of where to go from here.

Has anyone successfully listed with AC in the last few days?

Thanks.

Is this on the search page? I haven’t noticed anything like that. I haven’t actually booked anything on Air Canada in a while, though.

[CpnCrunch]

Air Canada changed their booking system 3 weeks ago, and it has been a complete shitshow. Not sure if it's resolved yet, but for a few weeks there it wasn't even possible to speak to anyone at air canada or aeroplan. As soon as you get through to the call centre it just gives a pre-recorded message from the director of call centres telling you to call back later because too many people are calling!

[daedalusx]

Call the 1-800-413-1118 and hope to connect to a human. They’ll be able to list you. They might not be able to list you if you’re within 1 hr of departure on the new reservation system. Old system you you could list anytime even past check in which was nice.

I remember this summer sometimes it would take like a dozen try and you’d get the availability error and then magically it would work.

[daedalusx]

Actually just tried it and was able to list.

[arbell]

Thanks for all your suggestions. Still broken for me so will try the old fashioned method, cheers.