MyIDTravel (Changes?, Cancellations?, Refunds?)

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TyMac17
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MyIDTravel (Changes?, Cancellations?, Refunds?)

Post by TyMac17 »

Need Some MyIDTravel Help!

I am just curious if anyone knows how to make changes, cancellations, or refunds through MyIDTravel. Each time I put in my PNR/Ticket #, the option to "Re-book All", "Re-book" & "Cancel" are grayed out, and I am not able to make any changes. The message "The associated booking reference needs to be cancelled before you can refund or book/list" shows up in the "Please Note" section at the top. Does this mean the booking reference needs to be cancelled by calling Air Canada customer service directly? Or is there an employee support number for commuters? In my "ID Agreements" there is no phone number, and only lists an email for refunds.

Any help would be greatly appreciated, cheers!
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straight2thepoint
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Re: MyIDTravel (Changes?, Cancellations?, Refunds?)

Post by straight2thepoint »

What browser are you using? That could be the culprit. If you pulled up the reservation with both the PNR and ticket #, then the browser is my guess
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tps8903
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Re: MyIDTravel (Changes?, Cancellations?, Refunds?)

Post by tps8903 »

TyMac17 wrote: Fri Jan 24, 2020 10:59 am Need Some MyIDTravel Help!

I am just curious if anyone knows how to make changes, cancellations, or refunds through MyIDTravel. Each time I put in my PNR/Ticket #, the option to "Re-book All", "Re-book" & "Cancel" are grayed out, and I am not able to make any changes. The message "The associated booking reference needs to be cancelled before you can refund or book/list" shows up in the "Please Note" section at the top. Does this mean the booking reference needs to be cancelled by calling Air Canada customer service directly? Or is there an employee support number for commuters? In my "ID Agreements" there is no phone number, and only lists an email for refunds.

Any help would be greatly appreciated, cheers!
I found that AC's ID travel portal is not working properly. Maybe other too. I wasn't able to change my flight. I made a second booking instead. About a week after the flight I didn't take I was then able to recover the PNR and do a refund the old fashion way.

Hope that helps.
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daedalusx
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Re: MyIDTravel (Changes?, Cancellations?, Refunds?)

Post by daedalusx »

There’s a few quirks on the new AC reservation systems which affects MyID bookings, you might have noticed that sometimes you’re sharing a reservation number with another commuter on the same flight, cancellations and refunds are also glitchy ... there’s also another hidden glitch that’s quite nice and I wonder how long it’ll take for IT to fix it.
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TyMac17
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Re: MyIDTravel (Changes?, Cancellations?, Refunds?)

Post by TyMac17 »

Thanks for the info and tips guys!

I tried multiple different browsers and no joy. I'll have to wait it out a little bit and try again. Otherwise I guess I'm SOL, luckily only around $60.00.

Thanks!
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