How Air Canada pilots treat their passengers!

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thrust set
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How Air Canada pilots treat their passengers!

Post by thrust set » Fri Jul 26, 2013 1:01 pm

http://bit.ly/1aMbnQF

Bet WestJet is laughing!
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frosti
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Re: How Air Canada pilots treat their passengers!

Post by frosti » Fri Jul 26, 2013 1:40 pm

This makes me like Air Canada even more. I love the no-bullshit approach to the whiny, self-entitled little pricks like this passenger. Should have kicked him out and made him walk to the terminal.
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Re: How Air Canada pilots treat their passengers!

Post by Chaxterium » Fri Jul 26, 2013 1:57 pm

Couldn't agree more. We need more pilots like this! As soon as a person steps onto an aircraft they gain this incredible sense of entitlement and it doesn't hurt to knock them down a peg or two every now and then!
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Re: How Air Canada pilots treat their passengers!

Post by YYZSaabGuy » Fri Jul 26, 2013 2:01 pm

frosti wrote:This makes me like Air Canada even more. I love the no-bullshit approach to the whiny, self-entitled little pricks like this passenger. Should have kicked him out and made him walk to the terminal.
+1

The thread should be retitled to something like "How One Air Canada Pilot Treated One Passenger".
Don't pin it on the whole airline, please. That's suspiciously close to trolling.
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Re: How Air Canada pilots treat their passengers!

Post by A346Dude » Fri Jul 26, 2013 2:08 pm

frosti wrote:This makes me like Air Canada even more. I love the no-bullshit approach to the whiny, self-entitled little pricks like this passenger. Should have kicked him out and made him walk to the terminal.
Here's the thing. I'm sure the pax would have loved to walk to the terminal, but he was stuck on an airplane.

Is it really too much to ask pilots to make a 10 second announcement every once in a while so the less knowledgeable pax can understand why they are waiting? That's really all it takes. These are our customers after all.
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Re: How Air Canada pilots treat their passengers!

Post by Colonel Sanders » Fri Jul 26, 2013 2:25 pm

I'm sure the pax would have loved to walk to the terminal, but he was stuck on an airplane.
Aren't there inflatable slides for times like that?
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Re: How Air Canada pilots treat their passengers!

Post by The Raven » Fri Jul 26, 2013 2:26 pm

The pilot shouldn't have said what he said. However in his defense, the flight landed a half hour early, held in the holding area for 20 minutes during a red alert, and still arrived at the gate 5 minutes early. Not something to get worked up over if I were a passenger on the flight.
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Re: How Air Canada pilots treat their passengers!

Post by thrust set » Fri Jul 26, 2013 8:51 pm

The problem is Yannick Charland is an ACPA union councillor based here in Toronto. He just made a comment against our President for not knowing how to talk to a National Post reporter. It's called irony Yannick. :lol:

As an instructor I can teach someone to fly the airbus, but I can't teach common sense !
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Re: How Air Canada pilots treat their passengers!

Post by Rockie » Fri Jul 26, 2013 11:54 pm

That is most definitely not how Air Canada pilots treat their passengers.

My initial thought was wondering what kind of frustration this pilot was experiencing to have made such a foolish comment in social media under his own name. No one would do so if they had given it thoughtful consideration, so it had to have been impulsive. Air Canada pilots have many reasons to be frustrated beyond what simple IROPS causes especially union reps tasked with the unenviable job of dealing with the employer, so I'm inclined to give this fellow the benefit of the doubt.
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dashx
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Re: How Air Canada pilots treat their passengers!

Post by dashx » Sat Jul 27, 2013 12:15 am

Twitteridiots.

All and every single one.

Shut it sounds just about right.

One cannot be truthful these days ...........
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Re: How Air Canada pilots treat their passengers!

Post by Old fella » Sat Jul 27, 2013 5:47 am

As noted in my many previous posts, I am not an employee of any airline, never was. I do have a few things in common though in that I have seen(as a pax on AC) countless examples of rude/over the top behavior towards all airline employees. There are people I know who wouldn't take their frustrations on a taxi driver to the airport but airline employees are open season. You know I even heard people brag about taking it out on an AC employee..........

For the record(and as a broken record), I have always got A+ service from Air Canada during my travels with them and I do hear more and more of that as well. I won't comment about a particular pilot and his twitter account but I did see a post on"WJ" laughing. Perhaps that is all WJ can laugh about because in my view AC domestic service is just as good as WJ's( and they are good as well).

By your leave.

:partyman:
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Re: How Air Canada pilots treat their passengers!

Post by razorblade » Sat Jul 27, 2013 6:02 am

+1 to that dude.
I'm all for customer service, but then you get this odd passenger who's sense of entitlement is higher than the service ceiling.. Some people need to be put in their place.

Now obviously, I'm not saying that it's okay to not have made an announcement for 20 min if you haven't moved on the ground, and it potentially could have been handled more tactfully - nevertheless, makes me respect that pilot more.
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Re: How Air Canada pilots treat their passengers!

Post by Rowdy » Sat Jul 27, 2013 7:31 am

The dude is an obvious troll.. especially after the next response. Seriously? Someone just wanted to stir shit.
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Re: How Air Canada pilots treat their passengers!

Post by LousyFisherman » Sat Jul 27, 2013 7:46 am

So according to the above:
The passenger is a jerk so he got what he deserved, but the pilots response is OK.
Give your heads a shake, they are both jerks with behaviour appropriate for 5 year old brats.

IMHO
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Re: How Air Canada pilots treat their passengers!

Post by Siddley Hawker » Sat Jul 27, 2013 8:02 am

Old fella that has been my experience with Big Red also. Full disclosure, I have never ridden WJ they don't fly to where I usually fly, I use PAL. :wink:
While Charland's response may have been juvenile, I'll give him an attaboy for putting that tw@tter in his place.
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Re: How Air Canada pilots treat their passengers!

Post by boeingboy » Sat Jul 27, 2013 11:01 am

From a different article - but i love this response:


'I had to sit on the runway for 40 minutes.' Oh my god, really? What happened then, did you fly through the air like a bird, incredibly? Did you soar into the clouds, impossibly? Did you partake in the miracle of human flight and then land softly on giant tires that you couldn't even conceive how they f**king put air in them?...You're sitting in a chair in the sky. You're like a Greek myth right now.
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Re: How Air Canada pilots treat their passengers!

Post by GyvAir » Sat Jul 27, 2013 1:02 pm

When I first read this, I thought it was the pilot that tweeted back to the complaining passenger. I take it though, that it was just an Air Canada pilot - presumably not seated up front in an Airbus at the time - that did the tweeting?
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Re: How Air Canada pilots treat their passengers!

Post by ogopogo » Sat Jul 27, 2013 1:19 pm

Charland's comment is out of line and unprofessional. If it's true there wasn't an update for 20mins, at least let's hope a first announcement was made explaining the red alert.

Someone tell me he wasn't the pilot on that flight.

The flying passenger pays your salary, dude.
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Re: How Air Canada pilots treat their passengers!

Post by The Raven » Sat Jul 27, 2013 1:50 pm

I don't know much about this flight other than the fact even with the Red Alert delay it still arrived at the gate 5-10 minutes early. However, here is a post from another website. Take it for what it's worth. By the way, I am still of the opinion that while the captain may have had a point, the tweet should still not have been made.

"Good for the captain, a few points you may have missed, a clear and acurate PA was made to the pax in both official languages explaining the situation, which was due too a very dangerous storm {the strike finder was finding a hit about every five seconds} the airport authority had shut down the airport untill further notice, a very wise decision methinks, the flight was in fact about thirty minutes early as it was and the pax did in fact deplane about ten minutes early. So, given these facts why in Gods name would this pax demand to know why he couldnt deplane? did he not understand the PA? Oh, I forgot, he paid for the flight and thus is the most important jerk in the universe, if he is that bloody important he should buy his own jet!"
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Re: How Air Canada pilots treat their passengers!

Post by Troubleshot » Sun Jul 28, 2013 5:06 am

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Re: How Air Canada pilots treat their passengers!

Post by ywg9 » Sun Jul 28, 2013 8:35 am

Its in the sop's to make a PA the capt may have elected to have the incharge do it but i find it hard to believe the pax didnt know what was going on. this pax was probably looking for some refund or credit or something.
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Re: How Air Canada pilots treat their passengers!

Post by CID » Sun Jul 28, 2013 8:50 am

The pilot made a mistake. We all do occasionally. He seems to have apologized and moved on.

The message the pilot was sending though was correct he just picked the wrong forum and words. Airline passengers have slowly evolved from polite and reserved to loud and obnoxious. It's just what happens when the price of moving someone's ass becomes affordable to the tube top and flip flop crowd.

For some reason, an inordinate amount of passengers have become "experts" on all things aviation. I overheard a conversation between a couple of passengers saying that the airline couldn't do simple math because the schedule had different times between the westbound originating flight and the eastbound return flight. One of the dudes was so outraged he planned to send a letter.

There are a few things I can`t pin on the passengers solely. Like the effect of PEDs on aircraft systems. Many pilots promote the whole myth that there is no effect and its just a big ruse to make you spend more money...

Hopefully the passenger in this matter received a useful reply from the airline. Namely, the delay was due to a mandatory work stoppage on the ramp and that no PA was made since the flight crew may have been taking care of other matters to help with a quick turnaround or communicating with ground control and.....it still doesn`t give a little self-important prick like you the right to waste everyone`s time since the FRIGGEN AIRPLANE ARRIVAL WAS ON TIME ANYWAY. (OK...the last bit could be re-worded slightly)

:)
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Re: How Air Canada pilots treat their passengers!

Post by Meatservo » Sun Jul 28, 2013 10:03 am

CID wrote:... the flight crew may have been taking care of other matters to help with a quick turnaround or communicating with ground control and....
...and "Twittering". I am getting old and crusty and can't understand the compulsion to spend all of one's time being concerned with constant up-to-date "news" flashes on one's phone. Perhaps if the crew WAS too busy to involve themselves in frivolous babbling and "twittering" and participating in the ceaseless storm of inane prattle that seems to be flooding the world from every direction, this pilot wouldn't have given in to the urge to tell the whiny self-important prick in the back to shut the hell up.

Other than that I quite agree with CID's post.
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Re: How Air Canada pilots treat their passengers!

Post by Expat » Sun Jul 28, 2013 11:54 am

As I wrote before, I was once on a flight from Moscow to Toronto, where a passengers had been restrained, and died. We sat on the tarmac for one hour, and then an announcement was made, that we had to wait for the coroner. Well, it took another 30 minutes, and then we were then kept in a room in the sterile section of the airport for one more hour. The strange thing that hit me was the calm of all passengers, mostly smokers, who at the end of a 9 hour flight wanted out of the terminal.
(BTW, we all missed our connecting flights as a result).
We live in a world, where some people want it all now, and are ready to do all to justify their demands. This guy was either ignorant, or too impatient.
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Re: How Air Canada pilots treat their passengers!

Post by A346Dude » Sun Jul 28, 2013 2:00 pm

Expat wrote:We live in a world, where some people want it all now, and are ready to do all to justify their demands. This guy was either ignorant, or too impatient.
I think most people are pretty understanding of just about any delay, as long as they are given an explanation as to why they are waiting. Any airline that is unable to do that does not understand customer service. If an announcement was made in this case then I agree AC did everything it could, though it was still an unprofessional tweet.
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