Air Canada a different perspective?

[TeePeeCreeper]

Good morning all,

I am usually the first to snidely say “Air Canada’s motto is that we aren’t happy unless you are unhappy”…

Your baggage handlers lost my checked luggage on both the inbound earlier this month and again this evening on the return leg.

I was beyond impressed with the expedited response in having my luggage returned to me within a delay that made me think “we all mess up at times but how on earth can I fault the airline for making things right?”

Furthermore, your back end crews were nothing but professional, courteous and kind. Not only on the inbound but outbound flight(s).

Although I didn’t advertise myself as an aviator or part of the industry (it doesn’t take a genius to figure out that when a pax asks “are you at the start or the tail end of your pairing?”) Was treated very kindly and was frankly impressed.

On both flights the Capt’n bid farewells to all the passengers while deplaning. On both flights, It didn’t seem to come from a “rehearsal speel”. It came off as being genuine and I for one noted it as such.

I’ve flown as a revenue pax on many airlines over the years but you guys absolutely crushed it. Different types, different crews. Same great service.

Considering these forums have been filled with negativity…

I simply wish to say…

Thank you.

TPC

[rookiepilot]

Deleted

[tsgarp]

TPC,

A thousand of those doesn’t make up for this. AC’s response? Not our problem.

And no, trolls, this guy wasn’t looking for media attention or a payout, so stuff that before it starts.

https://nationalpost.com/news/canada/di ... nada-plane

The whole crew stood, watched, laughed? Wouldn’t doubt it. At this passenger.

A disabled British Columbia man who can’t walk and uses a motorized wheelchair for mobility says he was forced to drag himself off an Air Canada flight in Las Vegas after the airline’s third-party ground assistance personnel were not available to help him.

Prince George resident Rodney Hodgins said Sunday he’s going to push for changes to ensure no other disabled person endures what he experienced.

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“I don’t want anybody else to have to go through that,” he said in a phone interview. “I would like a change within their policies or how they do things. Air Canada needs to step up.”

Hodgins, 49, who can’t walk due to spastic cerebral palsy, said he originally thought the flight attendant was joking when he told him he would have to get himself off the airplane, but was shocked and angry when he was asked a second time to disembark without support.

“Can you get to the front of the plane?” he quoted the flight attendant as asking. “I said, ‘Of course I can’t. I’m in a wheelchair. I can’t walk.’ ”

The hardware salesman said he was forced to use the strength of his upper body to pull himself down the airplane aisle, while his wife, Deanna, held his legs, which cannot move.

Hodgins said the experience, which occurred this past August when he and his wife were travelling to celebrate an anniversary, left him feeling violated.

“Especially when I’m sitting there in that chair and that flight attendant says to me, ‘Can you get to the front of the plane,’ he said. ”And I’m like, ‘No.’ Then he said it to me a second time, so that’s when I got up and I told my wife, ‘Move my legs,’ and I dragged myself to the front of the plane.“

AC: “We use the services of a third party wheelchair assistance specialist in Las Vegas to provide safe transport on and off aircraft,” the statement read.”

Not our problem!

They did offer him a voucher. Wow…….

Rookie,

I’ve no doubt you are a bright guy with a lot of financial acumen, but, with regards to you post above, just @#$! off.

[Old fella]

Did a trip to upstate NY last month, gotta say AC was great. Their app is first rate and used it extensively during our trip, loaded our boarding passes into my Apple Wallet, got notifications for boarding, gate assignments even a same day re- route through ORD when our Jazz flight was cancelled from YYZ to EWR as we were arriving into YYZ. Very pleasant cabin crews all way around , no issues whatsoever. A good experience gotta say.

[rookiepilot]

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[rookiepilot]

Deleted

[DanWEC]

Did a trip to upstate NY last month, gotta say AC was great. Their app is first rate and used it extensively during our trip, loaded our boarding passes into my Apple Wallet, got notifications for boarding, gate assignments even a same day re- route through ORD when our Jazz flight was cancelled from YYZ to EWR as we were arriving into YYZ. Very pleasant cabin crews all way around , no issues whatsoever. A good experience gotta say.

Its called simply doing your job, no?

Honestly, who hurt you? You've got to be the most negative, antagonist dude on here. You take a refreshing, nice, unsolicited complimentary post which is already exceedingly rare, into whatever you're pushing.

As Einstein said, don't associate with negative people, they just find a problem for every solution.

I'm not attacking you man, just saying it's a constant theme if you don't realize it.

[rookiepilot]

Deleted

[DanWEC]

Its called simply doing your job, no?

Honestly, who hurt you? You've got to be the most negative, antagonist dude on here. You take a refreshing, nice, unsolicited complimentary post which is already exceedingly rare, into whatever you're pushing.

As Einstein said, don't associate with negative people, they just find a problem for every solution.

I'm not attacking you man, just saying it's a constant theme if you don't realize it.

This is from someone on every industry post complaining about pay and working conditions?

Please stop.

That is negativity

oh man, you're killing me. Peace!

[rookiepilot]

AC staff are MUCH better on the whole than 10-15 years ago.

[Old fella]

Going back 50+ years, I don't ever remember having a bad experience with AC. Perhaps I was lucky or exceedingly forgiving, I can't really give a definitive answer but there you go.

PS. Even on WJ/Porter/Jazz/PAL I have no complaints.

[accountant]

I have zero complaints about Porter. The other in flight crews should learn from them.

Flair is done some. Same with lynx.

Porter will be the incumbent #3 filling the gaps cross nation while AC and WS focus on East / West

[co-joe]

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[co-joe]

...
Porter will be the incumbent #3 filling the gaps cross nation while AC and WS focus on East / West

I'm excited to see Porter succeed, but I'm not sure pricing their tickets on par with Air Canada we will ever see them grow to the #3 spot.

[CaptDukeNukem]

...
Porter will be the incumbent #3 filling the gaps cross nation while AC and WS focus on East / West

I'm excited to see Porter succeed, but I'm not sure pricing their tickets on par with Air Canada we will ever see them grow to the #3 spot.

I selected Nov 21 randomly as a yyz-yvr one way ticket.

Screenshots below.

Porter is $260 less for roughly the same departure time . This does not include a carryon bag for additional 22$ which I’ve also included a screenshot. And don’t forget to factor in the free beer and wine. Don’t drink? No problem. How about the streamable Wifi and no middle seats.

Also, quiet AF cabin and frankly just a positive experience in general. And before you say flair is better….My only answer to that would be…. Cool.

Matter of fact, you can select porter reserve which gives you extra legroom, priority check in, bags and meals included and still be lower than AC economy fare

[TeePeeCreeper]

...
Porter will be the incumbent #3 filling the gaps cross nation while AC and WS focus on East / West

I'm excited to see Porter succeed, but I'm not sure pricing their tickets on par with Air Canada we will ever see them grow to the #3 spot.

I selected Nov 21 randomly as a yyz-yvr one way ticket.

Screenshots below.

Porter is $260 less for roughly the same departure time . This does not include a carryon bag for additional 22$ which I’ve also included a screenshot. And don’t forget to factor in the free beer and wine. Don’t drink? No problem. How about the streamable Wifi and no middle seats.

Also, quiet AF cabin and frankly just a positive experience in general. And before you say flair is better….My only answer to that would be…. Cool.

Matter of fact, you can select porter reserve which gives you extra legroom, priority check in, bags and meals included and still be lower than AC economy fare

I’ve always been a huge Porter fan. I’ve never had a bad experience as a rev or non rev passenger. Great product, friendly crews and complementary bevies. Couldn’t ask for much more. I have been sincerely looking forward to flying on Porter’s E2!

Although I started this complimentary thread with AC in mind… Porter has been my number 1 choice for years now.

TPC

[rookiepilot]

Just did YYZ-YVR.

2 hours late, jam packed plane, weather deicing and whatever else happens at YYZ, but all gate and cabin crew excellent. Captain very communicative with updates.

Good job all around.

[Blueontop]

Just did YYZ-YVR.

2 hours late, jam packed plane, weather deicing and whatever else happens at YYZ, but all gate and cabin crew excellent. Captain very communicative with updates.

Good job all around.

So the loads were maxed eh

[‘Bob’]

Just did YYZ-YVR.

2 hours late, jam packed plane, weather deicing and whatever else happens at YYZ, but all gate and cabin crew excellent. Captain very communicative with updates.

Good job all around.

So the loads were maxed eh

Just take it as a nice comment. We need more of that.

[The Mole]

Air Canada ripped the handles off my bag this past winter. I purchased a similar bag from the same retailer, sent the bill to AC. It was for a very reasonable amount. AC reimbursed me for the full invoice amount, only took two weeks. Never had a problem with AC.