Navcanada Billing Scam

[pokaroo]

http://www.navcanada.ca/NavCanada.asp?L ... \fraud.xml

http://www.navcanada.ca/NavCanada.asp?L ... dfacts.xml

---Somebody get those links to work please and thank you----

FIGHT FRAUD


DO NOT BECOME A VICTIM OF FRAUD

We are aware that contact with our customers is being made via email by parties attempting to fraudulently obtain payments for NAV CANADA services.

These acts of fraud claim that money is owed on overdue accounts. The email provides a toll-free number to call for further information. They claim that customers’ aircraft will be grounded without immediate payment.

In follow-up calls or email, they may ask for a customer’s fax number so that they can send an invoice. These forgeries should not be mistaken for official NAV CANADA billing documents.

Details of the Bank Accounts to which customers should make their payments are printed on the official NAV CANADA Invoices, Statements of Account, and Dunning letters.

Under no circumstances should customers pay into any other bank account other than those printed on official NAV CANADA documents.

NAV CANADA has not changed phone numbers or bank account information, and therefore the information on past invoices and statements that you have on file remains valid.


HOW TO FIND THE RIGHT INFORMATION

We provide directly to our customers, through normal mail service, all official NAV CANADA documents such as Invoices, Statements of Account, and Dunning letters.

These documents contain all the necessary information on the status of your account and payments owed. They also contain our contact telephone number (1-800-209-0864) and fax number (613-563-7820).

If contacted by parties that provide different phone or fax numbers, do not reply to the email. Please verify immediately with NAV CANADA using the contact phone and fax numbers printed on our documents.


HOW TO CONTACT NAV CANADA

Phone enquiries about billing should be directed to either Accounts Receivable at 1-800-209-0864 or Customer Service at 1-800-876-4693.

If you believe you may have received a fraudulent billing notice, please contact NAV CANADA immediately using the contact numbers above.

We are investigating this fraudulent billing scheme and have notified the authorities.

__________

This is to inform you of a fraudulent billing scheme targeting our customers.

If you receive the following email notification about outstanding debt, please disregard. This is not from NAV CANADA:

From: Richard Vaughn [mailto:no-reply@nav-canada.com]
Sent: Wednesday, November 19, 2008 1:46 PM
To: no-reply@nav-canada.com
Subject: UNPAID INVOICE

Dear Sir,

This is to notify you of an outstanding debt in the area of air
navigation service (ANS) Charges for the year 2007

If we do not receive payment within the next 48 hours, your flights will
be grounded and cannot operate within Canadian domestic airspace and
international airspace assigned to Canadian control.

If you have any questions relating to this warning feel free to contact
my desk. Your reference [Incident ID: 4962664].

John Daniels




Debt Collection/Unpaid Invoice Department

NAV CANADA
77 Metcalfe Street
Ottawa, ON K1P 5L6

phone: 1-866-954-6999
http://www.navcanada.ca


NAV CANADA has contacted the authorities and is investigating. If you would like to enquire about the status of your account, please contact Accounts Receivable at 1-800-209-0864 or Customer Service at 1-800-876-4693.

[robbreid]

NavCanada click on Attention Nav Canada Customers in Red.

[Sulako]

We got this fax last week. I found it amusing as it has nearly the exact same info.

John Daniels is a busy guy...

[N2]

Navcanada is a friggen joke to begin with.

My aircraft flew 1.5 hours last year total (I know, but I just don't have the time to fly it) and I get billed from these clowns the same rate as someone who flies 125 hours. Yeah that's a good system.

[goldeneagle]

The real question to ask, how did these scammers get the navcanada customer email list ?

Sounds to me like there has been a serious breach at the navcanada systems.

That's gotta make anybody think twice about handing navcan a credit card number to pay anything...

[Crobe]

There's a similar one with Transport Canada. They keep sending a letter asking me for $55.