Is this how we treat people?

[YYCcrew]

OK gang, here is a story for you. So this morning, I was talking with a friend of mine who flies at Air Canada. He was telling me that a friend of his Deadheaded on one of our flights the other day. I asked how it was? He explained to me that she was appaled at how she was treated, and could not beleive the lack of professionalism shown by the crew. Apparently what happend was, that they belittled her, and kept refering to her as the "competition" in their announcements, using her seat number and everything, and being that she was in uniform, apparently even the guests around her started feeling uneasy. Is this how we treat other crew members? I dont care what company they work for, these are our collegues, and they deserve the best of treatment. Sure, we cant move them to first class, but we have alot of resources at our disposal to ensure they have a great experence. This Air Canada flight attendant certainly did not have the world class guest experience she deserves. She spoke with the captain at the end of the flight, and he agreed that it was un accpetable. I know she will be contacting our airline, as well as her own to complain about this. If this is how you treat another crew memeber, and then u ask why u dont get stellar treatment on another airline.... and then you wonder why. To those of us, who go above and beyond for ALL our guests, including DH crew, I applaud you. To crews like this one, I am ashamed and embarrased. Thank you for embarrasing us in front of our collegues.

[Johnny767]

The dots, do not connect very well?

It would be an extremely rare (to almost unheard of,) occurrence for an A/C F/A to deadhead on Westjet. Furthermore, they do not get Jumpseat access nor pass travel.

So it seems very strange that there would be an A/C F/A on a Westjet flight - not to say it can't happen.

Correct me if I'm wrong and you see A/C F/A's Deadheading on your flights.

We have lots of Pilots that use the Westjet J/S program and have always been treated extremely well.

We continue to hope for changes to the "we pay - you don't" clause. Although I hear from guys there has been the occasional Starbucks card offered up.

A class touch.

[YYCcrew]

We do have A/C cabin crews that dead head on WJ.

[Troubleshot]

This doesn't surprise me really, Hell when I worked for WestJet and was travelling with my family I was treated just like any other Joe and almost like an annoyance at the check-in counter...and you can say "what's wrong with that"...well if that's what you think you haven't had many airline jobs, cause any other airline I've worked for I was treated like a king as soon as they found out I worked for the airline (Canada 3 comes to mind).

Maybe this is the new norm I dunno....

I think the biggest problem out there today is in the cabin most of the F/A's today are Ex-bar staff and mall workers

[Duster]

Absolutely inexcusable behavior on the part of the cabin crew. My apologies to your friend. Please have her contact the company - no one deserves to put up with this.

[Jastapilot]

Bloody embarrassing!(if it's true) I'd be ripping the FA's a new a-hole if i caught them doing that crap!

[Mustard]

Ya I was a guest on WestJet about a month ago. Everyone was great except after landing in yyz
the fa gave his after landing talk, mentioning how we were a "couple minutes early....unlike the
THE OTHER GUYS." We then held short of the gate for about 15 minutes waiting for a ground crew.

[commuter]

Maybe this incident will help in getting of the BS announcements that we do changed and maybe just maybe we can act like a professional airline.

[costanza]

I was about to post a very similar story. This absolute garbage happens more than you know. so much so that I will absolutley NOT use you to commute. To sit there and be berated over the loud speaker is atrocious. I have been told many times of coworkers commuting with you guys and hearing this garbage. Obviously, not everyone feels this way, but the stories are coming out. I mean to top it off we have to pay to use you and you ride for free EVERYWHERE using the recip J/S agreement.

[Pajock]

While the recip agreement is great for both sides, this we pay - you don't thing is not as advantageous as it seems. If an A/C guy travels on WJ they are almost guaranteed a seat as long as one is open. Theoretically WJ could fill a 737 with recip pilots from any airline part of the agreement. If a WJ guy/gal wants to go on A/C it's all dependant on the number of jumpseats on the airplane, if there are other recip pilots, if the Capatin says it's ok and they have the Recip ticket with them. To me, A/C recip on WJ is much more reliable than the other way around. I would gladly pay 25 bucks if I knew that as long as one seat were open on an A/C flight I was getting on.

[joe to go]

Not a problem, post your real name on here, and like Herb Kelleher from Southwest does, put you on the no fly list for the specific airline.

And yes, that kind of treatment of recips is unacceptable. But at the same time, back in my Jazz days, I was often treated like shit by the AC guys, being denied the jumpseat more times than I can count. Quote many an AC pilot "is he AC or Jazz.......Jazz eh, no, we won't take him in the jumpseat." Unless of course it was a former Canadian guy, who always allowed it.

[Jastapilot]

Joe, I have a relatively 'new' AC buddy on the EMB and he's told me some stories about the Jazz guys denying him only because he was mainline.
I've also been in uniform in the back of the RJ where I was getting comments by not only the FA's but the passengers as well. It goes both ways, and some people just can't get over the years of animosity that's really no longer there as far as I'm concerned, except for a few idiots.

[Rotten Apple #1]

Looks like a "one off" situation, if it happened at all.

[Kid]

I must say that I have always been treated with respect and courtesy during the half-dozen or so times I've commuted on West Jet, it is much appreciated.

[Duster]

I think a lot of this garbage could be eliminated if we had specific,full time, well screened,well trained in-charge FAs and brought our service policies and procedures up to par with some of the more seasoned airlines. Try flying on Singapore, Virgin Atlantic, BA, Cathay etc.etc. These people have elevated service to an art, their FAs are proud of who they are and what they do. This is not to knock the so very many excellent and caring flight attendants I have had the privilege of flying with over the past nine years. By and large I work with great crews but every once in awhile - hoo boy.

As a pilot behind the steel door it is not possible to know what is going on in the cabin at all times - I'm not sure its even desirable. Having a clear position of authority in the cabin to act as mentor, guide, and if necessary policeman seems to make sense to me. There must be some reason that every other airline in the world is doing it. Are we perhaps a little institutionally arrogant to think the Westjet way is ALWAYS the best??

[Swerved]

I have to reiterate, before I post this link, that most of my experiences commuting on Westjet have been great... Having said that, I am still baffled by the occasional lack of common sense. The other day, when landing in Thunder Bay from Toronto (on a flight that was continuing to YWG, YYC and YXX), the F/A came on the PA and said "Ladies and gentlemen, we should be landing momentarily in Winnipeg"... The woman next to me, who had been sleeping, woke up with a start, thinking she had missed her stop. She took a few minutes to catch her breath, and said she felt like she was going to have a heart attack. The icing on the cake was when we looked up to the front to see the F/A looking around the bulkhead to see how many people were laughing at her joke... the answer? Nobody. When we landed, she welcomed us all to Timbuktu. Again, no laughter...

Anyway, thanks to the rest of you who provide a positive experience... clearly, though, there are some who shouldn't be talking!

viewtopic.php?f=36&t=38352

Swerved

[KAG]

I see a memo comming, and for good reason.

[ivanhoe]

Quote from the FOM...

"Announcements should be positive in nature and not be directed at competition or be derogatory in any way."

I guess a few have not read that section. Let's not make mountains out of molehills. Talk to the people involved and move on.

[YYCcrew]

It's sad, but I can almost guarantee that there will be no memos on the subject, they think we get to many online communications as it is...

[Black Cat]

I commute at least 5 times a month on wja, never had this type of experience or even anything close... and I hope i never do. Most wj f/a's are very friendly to us, some have even given me a large bottle of water before take off or free headset or snack. A very small minority you can tell resent having to pour you a drink but never singled me out on a pa!

Interestingly, I have witnessed a similar incident when a f/a singled out a guy in a suit who was not playing the toilet paper game a few years ago...."look at the spoilie pants in 11a" she said over the intercom TWICE after he was hit in the head with the roll and didnt pass it back lol "party pooper row 11" ....i personally slump in my seat but most of your crowd eats that chit up, so kudos to you! whatever seems to fill the seats.


Im sure its just one of the sheep gone astray boys, nothing to worry about but it may be time for some reprogramming if you could figure out who she is.

p.s. I for one dont mind paying as long as it make the odds better for the commute.

[ravensrule]

While this story is appalling, I am a CSA in yow for over a year and have never seen nor heard of Air Canada FAs deadheading/commuting on us. Air Canada flight attendants do not have a reciprocal agreement with us. As an agent, while checking in an Air Canada pilot I would treat them as I would a WestJet pilot. Maybe they were designated as someone's travel companion and were commuting back home on their own personal time in uniform? Again, I don't agree with the comments made, but I doubt they were deadheading paid by AC...

[Jastapilot]

Black Cat, I can assure you the toilet paper game hasn't been played in at least 5 years! Minimum!

[RFN]

There are a number of Jazz and AC F/As that are married to or travel partners of, Westjet pilots. She may have been commuting on her partner's passes...

[tailgunner]

It , or @#it does happen. It has happened to me while commuting in uniform on WJ. The pilots are always more than welcoming, the gate agents have all been very pleasant, but on more than 1 occasion I have been the target of PA humour as I have walked down the aisle to take my seat. I have a great sense of humour, and I really appreciate the lift, but could do without the " humour"....

[tonysoprano]

...it is a well known fact that Koolaid can alter the state of mind of some humans. This particular kind is produced in Calgary and it's effects have embarrassed more often than not (may this forum be proof!). But like alcohol it can help one alter reality and give confidence when necessary. A great tool me thinks!!