-booked one seat, 5 minutes later tried to book second seat, increase in fare ??
-web site does not indicate what fees for over weight or excess baggage
-sent e mail query on excess baggage, was told to call
-very long waits on tele-phone -asked about using a credit that expires early next year, was told to see ticket counter
-went to ticket counter was told to call and query, tried calling could not wait that long
-checked in bag 4 pounds over weight, there is a extra fee for over weight, asked if I could remove the 4 pounds (very bad body language) told me they would take it no extra charge
-now they charge $3.00 for head sets and extra for movies, what next a fee to use the wash room ??
-aircraft late, delayed a second time, not displayed until a few minutes prior to scheduled arrival (my ride was very impressed)
-arrived at destination, told that bags would be in one location came off in another location (no announcement), one bag on carousel, had to get 2nd from over size area (wish they would have told me that one
That was just one flight
They have made the big leagues, glad they are still making a profit, I know I will look elsewhere in the future
Credit will expire in January,
that's what they said 13 years ago!
If it weren't for idiot drunks on board, there would be almost no air rage problems whatsoever.
