I guess flight attendents are rude.

[Panama Jack]

Really, what is most remarkable, is that passengers' experiences (if we were to take comments about rude FA's as an indicator) are better on low-cost (no frills) airlines than on the full-service network carriers. This SHOULD serve as a wake-up call, as it indicates that these airlines are losing their competitive advantage, a stop on the track towards irrelevancy.

[mingshiyaaun]

You get the service for what you pay. Flight attendants have the most difficult job, its easier to be a waitress at a restaurant.

[cgzro]

passengers' experiences (if we were to take comments about rude FA's as an indicator) are better on low-cost (no frills) airlines than on the full-service network carriers

No, it means that drunk, tired, stressed buisnessmen are more of a pain in the ass than families going on a nice sunny vacation somewhere.

[mingshiyaaun]

You can find good looking FA's on Singapore Airlines

[mingshiyaaun]

Most Asian carriers have the best FA's.

[Stu Pidasso]

You get the service for what you pay. Flight attendants have the most difficult job, its easier to be a waitress at a restaurant.

And the prerequisites are the same.

[Shiny Side Up]

passengers' experiences (if we were to take comments about rude FA's as an indicator) are better on low-cost (no frills) airlines than on the full-service network carriers

No, it means that drunk, tired, stressed buisnessmen are more of a pain in the ass than families going on a nice sunny vacation somewhere.

And probably way more likely to complain about the service. I've sort of found this when looking into hotels that the higher end the service is, the more likely people are to complain about it. The less they expect, the less they complain.

[YYZSaabGuy]

passengers' experiences (if we were to take comments about rude FA's as an indicator) are better on low-cost (no frills) airlines than on the full-service network carriers

No, it means that drunk, tired, stressed buisnessmen are more of a pain in the ass than families going on a nice sunny vacation somewhere.

And probably way more likely to complain about the service. I've sort of found this when looking into hotels that the higher end the service is, the more likely people are to complain about it. The less they expect, the less they complain.

I suspect the complaint frequency reflects the price paid. The more people pay, whether for a hotel room or an airline seat, the higher their expectations. The more likely they are to complain, and rightly so, when those expectations aren't met. I have minimal expectations of an economy-class ticket beyond safe carriage to my destination, weather permitting. Same low expectations for a room at a Travelodge (although I did stay at a Holiday Inn Express once and am a much better person as a result ). I have much higher expectations of a business-class ticket or a room at a Four Seasons.

[Shiny Side Up]

The more likely they are to complain, and rightly so, when those expectations aren't met.

Often I find though, the higher end attracts those who just can't be satisfied and the complaints are really unreasonable - at least in the hotel/resort end of things and seems to hold true for air travel as well. While numbers of complaints are high, when one actually starts seeing what they are you just shake your head sometimes. I remember checking out the comment section of one hotel I stayed at that I really liked. There was ten pages of comments where people complained about how uncomfortable the beds were - until one person posted how when they actually did complain to the staff how they found out that the hotel actually kept several different styles of matresses for each room and preference and you merely had to take the time and specify to the staff what yours was before you took the room, and if you didn't like it after trying it they would change it on demand.

Its an old principle of business where customers are 20 times more likely to complain about you than they are to say something good about your service. In general, people like to whine a lot.

Airline wise I've never had cause to complain about the in flight service. If I was in their shoes I know I gladly would have tossed some of my fellow inconsiderate passengers off. I'll never figure out what it is with so many people who figure because someone is serving you it gives you license to not treat them with some consideration.

[YYZSaabGuy]

The more likely they are to complain, and rightly so, when those expectations aren't met.

Airline wise I've never had cause to complain about the in flight service. If I was in their shoes I know I gladly would have tossed some of my fellow inconsiderate passengers off. I'll never figure out what it is with so many people who figure because someone is serving you it gives you license to not treat them with some consideration.

Gotta agree with you on that one, Shiny. I've never had a bad flight yet: typically I'm delighted to be on an airplane going anywhere, so anything on top of that is just gravy.