How do you airline folks do it?

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desksgo
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How do you airline folks do it?

Post by desksgo »

Please accept this as a light-hearted question regarding the life of an airline aviator.

So here I am aboard an Air Canada flight. Just sitting in my first class seat at the gate, a Sangria in one hand a copy of Cosmo magazine in the other. I feel a slight sideways push on the aircraft and think nothing of it.

A few moments later our loving captain comes on to tell us that HAHBEEB (I think that was the script on his nametag, I'll check the spelling) had run a belt loader into the aircraft door and the aircraft was no longer airworthy. Here is a copy of a the dialogue that transpired among the passengers...

"Goddamm him, that door looks fine, get the fuhkin airlplane going"

"Westjet never does this, my aunt got cancelled 3 weeks ago on this airline, I'm never flying AC again"

"They better pay for this, I can't believe this garbage, I hear they are making money, maybe they should cut some paycheques and hire some people on the ground"

"Westjet would never do this because they own the bloody airline"

Let me explain to you what was going on.. all these sound waves of BRUTAL were going into my head through the openings above my earlobes and really pissing me off. BTW I missed my connection, c'est la vie. That's price of travel at Mach .8ish! :D

What is it that keeps you guys and gals from boxing someone's ears when the occasional gremlin pops up and deters the progress of your flight? Does it not seem that the traveling public is getting a little bit more dim-witted by the second? Or perhaps my intellect is just rising at an alarming rate?

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Trevor
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Post by Trevor »

Its the 'immediate gratification' syndrome throughout the rest of society.

- Why do people bitch about late flights or the occasional cancellation? Because we've made flying from A to B so easy.
- Why complain that it takes 12 hours to get to Europe at a cost of a couple hundred bucks?

People have simply forgotten that in less than a century we've gone from taking days or weeks (sometimes months and years) to reach one's destination, to a few meager hours.

As for ticket prices, (and I'm not getting into the AC, WJ, UA, SWA, etc battle), ask someone how much money it would cost to drive their car one-third the way around the globe to Europe. Anyone with a brain should instantly realize that $1000 really isn't that much to spend.
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Post by . ._ »

Yet another reason why I want nothing to do with the big iron. :roll:
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Bede
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Post by Bede »

I take Ativan, a safe and effective benzodiazapene, similar to valium. If it wasn't for that, I'd (can't say more since I'm still on probation and I recently published my real name on this forum.)

On a serious note, passengers get furious if a plane is delayed a few hours or (gasp!) cancelled and they have to travel the next day. But when it comes to our sacred medicare, we'll wait years for procedures, as long as it's not two tier.
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Post by ... »

Did they still charge you 12 bucks for a firken cold plate chicken dinner :smt117

:smt011
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Post by Longtimer »

Deskgo

Well, I guess the one comment you would not hear, sitting in Air Canada First Class was..... Westjet doesn't do this but then of course they also don't have first class....... but then again neither does Air Canada... 8)
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water wings
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Post by water wings »

if i hear one more yackass business nerd bitching about AC, i'll barf in their briefcase. Both airlines are the same freakin thing, except that AC doesn't have annoying PAs continuously throughout the flight (doesn't go over so well when the lady next to you is going to her son's funeral) they both give shit ass snacks, they both lost my luggage, they both are late, they both have pretty much the same rates for tickets.


Who am i bitching to? i don't know... just get pee-ohed when pax gripe about the non essentials of flying. get me there safely is all i ask. buh bye.
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Post by hazatude »

City bus drivers have the same problems.
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yycflyguy
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Post by yycflyguy »

This is why there is a door to separate the flying monkeys from the travelling monkeys.... passenger or pilot? hmmmm, you decide.

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gr8gazu
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Post by gr8gazu »

Lets remember folks that we derive our income from flying airplanes.

Airlines are in place to make money for their shareholders, not to provide us flying jobs.

To make money, they need customers.

Those customers are the paying passengers sitting in the back. When they are not receiving (or perceive they are not receiving) the service they are paying for, they have the right to complain.

We advertise "great service" and "on time service" so we are expected to deliver on the advertisement. When we don't, and we don't, the customers complain and they are right in doing so.

A couple of expressions come to mind. One about "biting the hand that feeds you" and the other "the CUSTOMER is always right".

Yep, you hear the bitching repetively and you had better learn to deal with it because it is part of your job and it isn't going away.

Now stop your bitching about and biting the hand that feeds you! :shock:
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Post by fogghorn »

yycflyguy wrote:This is why there is a door to separate the flying monkeys from the travelling monkeys.... passenger or pilot? hmmmm, you decide.

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muui bueno!! How do you keep monkeys like this out..

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desksgo
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Post by desksgo »

yycflyguy wrote:This is why there is a door to separate the flying monkeys from the travelling monkeys.... passenger or pilot? hmmmm, you decide.

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GOLD! I hope people appreciate the effort you took in finding that picture. This pleases me.
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Post by cyxe »

water wings wrote:if i hear one more yackass business nerd bitching about AC, i'll barf in their briefcase. Both airlines are the same freakin thing, except that AC doesn't have annoying PAs continuously throughout the flight (doesn't go over so well when the lady next to you is going to her son's funeral) they both give shit ass snacks, they both lost my luggage, they both are late, they both have pretty much the same rates for tickets.


Who am i bitching to? i don't know... just get pee-ohed when pax gripe about the non essentials of flying. get me there safely is all i ask. buh bye.
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Post by Dockjock »

"the CUSTOMER is always right".
Except in the airline biz, where the customers check their brain at the park n' fly. I SPENT $300, TREAT ME LIKE A MAGICAL UNICORN! Even when safety would be compromised, people still insist on getting indignant and blaming the airline when they're delayed. HOW COME WE'RE NOT TAKING OFF THROUGH THAT FUNNEL CLOUD!! THIS TICKET COST ME $300!! I'M A MAGICAL UNICORN!
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Post by gr8gazu »

cyxe wrote:
water wings wrote:if i hear one more yackass business nerd bitching about AC, i'll barf in their briefcase. Both airlines are the same freakin thing, except that AC doesn't have annoying PAs continuously throughout the flight (doesn't go over so well when the lady next to you is going to her son's funeral) they both give shit ass snacks, they both lost my luggage, they both are late, they both have pretty much the same rates for tickets.


Who am i bitching to? i don't know... just get pee-ohed when pax gripe about the non essentials of flying. get me there safely is all i ask. buh bye.
AMEN
So....amen to shit ass snacks, lost luggage, being late because they are not essential? Wow, the industry would be doomed if it were run by the likes of you!! Keep up the good work! :roll: It is just like a bus!!
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Post by gr8gazu »

Dockjock wrote:
"the CUSTOMER is always right".
Except in the airline biz, where the customers check their brain at the park n' fly. I SPENT $300, TREAT ME LIKE A MAGICAL UNICORN! Even when safety would be compromised, people still insist on getting indignant and blaming the airline when they're delayed. HOW COME WE'RE NOT TAKING OFF THROUGH THAT FUNNEL CLOUD!! THIS TICKET COST ME $300!! I'M A MAGICAL UNICORN!
Ever try a little tact Dockjock?? Nope. I didn't think so...It is a lost art!

There are ways to manage most personalities and handle nearly all complaints to a happy resolution. I have been doing it for 30 years and yeah, I do get tired of it as well but it is a big part of the job.

If you are the type to lock yourself upfront and ignore the CUSTOMERS, then you are doing your airline a great disservice.

I have yet to come across one with the "magical unicorn syndrome" :lol:
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cyxe
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Post by cyxe »

gr8gazu wrote:
cyxe wrote:
water wings wrote:if i hear one more yackass business nerd bitching about AC, i'll barf in their briefcase. Both airlines are the same freakin thing, except that AC doesn't have annoying PAs continuously throughout the flight (doesn't go over so well when the lady next to you is going to her son's funeral) they both give shit ass snacks, they both lost my luggage, they both are late, they both have pretty much the same rates for tickets.


Who am i bitching to? i don't know... just get pee-ohed when pax gripe about the non essentials of flying. get me there safely is all i ask. buh bye.
AMEN
So....amen to shit ass snacks, lost luggage, being late because they are not essential? Wow, the industry would be doomed if it were run by the likes of you!! Keep up the good work! :roll: It is just like a bus!!
I have to admit, the particular part that prompted the "amen" was the reference to annoying cabin announcements....but anyways.

The industry probably would be doomed if I ran it, but only because I would require 40 inch pitch on all seats, hot meals, and one complementary drink...ok maybe 2 8)
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Post by Spokes »

I'm a magical Unicorn. I love it... :lol: :lol: :lol: :lol:
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Post by co-joe »

Dockjock wrote: Except in the airline biz, where the customers check their brain at the park n' fly. I SPENT $300, TREAT ME LIKE A MAGICAL UNICORN! Even when safety would be compromised, people still insist on getting indignant and blaming the airline when they're delayed. HOW COME WE'RE NOT TAKING OFF THROUGH THAT FUNNEL CLOUD!! THIS TICKET COST ME $300!! I'M A MAGICAL UNICORN!
Wow. That's funny shit! :lol:
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Post by water wings »

the part about the luggage and other BS was just to illustrate that both airlines are pretty much the same thing; i get tired of hearing that one is better that the other from the gurus of travel ( the magical unicorns, so to speak) anyhooo, i am somewhat jaded having worked amongst the yackasses in the back for far too long before moving up to the section with the wee door.
People blaming us for the blizzard in YFB, people freaking out because we were taking too long going around the thunder cells..."no one else has to fly around storms" oh really... :roll:
a lovely man who wanted that infernal whining sound to end (the engines were too loud for him)
parents presuming we carried diapers and a freaking wet nurse onboard, and my favorite:

I had one guy take a giant fit because we ran out of the Oriental chicken* by the time we reached his seat (like 2nd last row) and even though we made an announcement stating such, give free wine with the meal and hot cookies after the meal with another free boozy coffee bevie, he pretty much went nutsoid due to the chicken shortage. Hence i maybe over stepped my bounds perhaps and said to him fairly loudly while he continued his tantrum "Sir, no need to panic. We are out of Chicken, NOT FUEL!!" i gave him the Salmon and told him to enjoy. He shut up, and picked up his brain with his checked luggage, i hope. Wonder what grief he gave the ticket agents...

if i start and airline (never) i will name it "Sweet FA" interpret that as you wish, but i am hiring dock jock as my PR rep. thankfully, no airline dreams for me.

*not to be confused with the freckin cold chicken plate
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Post by Driving Rain »

At least with a water bomber when you get belly full you can punch it off. :roll:
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Post by Bliss »

I'll throw my 2 cents in. Flight delayed due to low ceilings and fog. Pax approaches the gate agent and tells the agent that he just phoned his wife and she looked out the window and can see clear across the lake at their home. How come we're not flying? :roll:

I wish that I could have told him(though I never actually would) Hey buddy, we're not landing on your damn lake, is your wife a weather obeserver at the airport? No, Okay now go away, you don't know jack about our decisions on safe flight, wx, etc.

Imagine announcing to the passengers "everyone, this guy's wife just said the weather at our destination is good if we break out over his lake and then find our way to the airport. Everyone load up now and sorry about the delay."

Think Ricky, think!

That should be printed at the bottom of the boarding pass right next to the poor weather disclaimer.
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Post by ... »

water wings wrote: "Sir, no need to panic. We are out of Chicken, NOT FUEL!!" i gave him the Salmon and told him to enjoy.
*not to be confused with the freckin cold chicken plate
Did you charge 12 bucks for the salmon?
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Post by . ._ »

Dockjock wrote:
"the CUSTOMER is always right".
Except in the airline biz, where the customers check their brain at the park n' fly. I SPENT $300, TREAT ME LIKE A MAGICAL UNICORN! Even when safety would be compromised, people still insist on getting indignant and blaming the airline when they're delayed. HOW COME WE'RE NOT TAKING OFF THROUGH THAT FUNNEL CLOUD!! THIS TICKET COST ME $300!! I'M A MAGICAL UNICORN!
:smt044
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Post by fmrc3ame »

I found this lady and if you give her $20.00 she'll treat you like a Magical Unicorn for an hour.
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