Mayan Rivera incident

[TheBigMAC]

Do you guys think this will have any big effect on WJ?
http://www.westjet.com/guest/en/travel/ ... lert.shtml

[Lateralus]

Do you guys think this will have any big effect on WJ?
http://www.westjet.com/guest/en/travel/ ... lert.shtml

Ummm no it has nothing to do with westjet

[Rotten Apple #1]

Do you guys think this will have any big effect on WJ?
http://www.westjet.com/guest/en/travel/ ... lert.shtml

I would imagine it will have a big effect on a number of WJ employees, as a number of them are working quite closely on this matter.

[TheBigMAC]

Do you guys think this will have any big effect on WJ?
http://www.westjet.com/guest/en/travel/ ... lert.shtml

Ummm no it has nothing to do with westjet

Well people are complaing saying they are not doing enough, and that their customer service has been pretty shit since this happen, which I completely disagree with.

[CanadaEH]

Who is saying who isn't doing enough?

WS sent an aircraft down there with around 40 employees. WJV customers booked currently and in the future are being given the option of moving to a different hotel. What else can be done?

[ravensrule]

Do you guys think this will have any big effect on WJ?
http://www.westjet.com/guest/en/travel/ ... lert.shtml

Ummm no it has nothing to do with westjet

Well people are complaing saying they are not doing enough, and that their customer service has been pretty shit since this happen, which I completely disagree with.

I beg to differ. We sent an aircraft down monday morning to bring back anyone who did not want to stay. Roughly 50 people came back on that rescue flight and it was 2 of the deceased families. I haven't heard ANY negative publicity of WestJet regarding how the company has handled this situation; in fact I have heard it's Signature and other companies that have not been stepping up to assist their guests.

On a side note, I think you're trolling, unless you have more too add than 'people are saying WestJet isn't doing enough and the c/s is shit..."

[DaveP]

.

[young grasshopper]

ravensrule wrote:

We sent an aircraft down monday morning to bring back anyone who did not want to stay. Roughly 50 people came back on that rescue flight and it was 2 of the deceased families.

I'm with you ravensrule...Sounds like a pretty classy move if you ask me. Don't know all the details, but doesn't seem like WJ did anything wrong - quite the contrary actually! Nothing to see here folks, move along...

[goaroundthrust]

Why do people always focus on the negative ?

WestJet did a great job . There will always be people who say there could have been done more or there could have been done less. Lets give it a rest. People sadly passed on , and saying things that westjet did this or did not do that does not accomplish anything really......

I hope that the families involved will find some peace and will be able to move past these tragic times . And THIS is really all that matters.....

Laying blame is tasteless and only shows the fact that people have not dealt with any tragic events in their lives yet , because otherwise they would understand this better, instead of wasting time and effort on this forum....

Time to grow up maybe ?

May people rest in peace......

[JestWet]

There have been some negative comments in the press with regards to how the situation was handled & the relay information to the affected families; however, the criticisms have been of the resort management and of the Mexican authorities. As I understand it, WestJet has had just as much difficulty with regards to communication & gathering information as the victims have. I don't think anyone can argue that we haven't done as much as we could and even gone above & beyond given the circumstances.

[amraam]

Certainly looks like they went 'above and beyond' by sending an additional aircraft loaded with people who could help the families that were affected by this unfortunate accident:

http://www.calgarysun.com/news/alberta/ ... 73956.html

Has anyone heard any stories of what the other airlines who had people at this resort have done? I would expect that they've all done something similar, we're fortunate to have great airlines with caring employees in this country.

Brgds,
amraam

[TheBigMAC]

I beg to differ. We sent an aircraft down monday morning to bring back anyone who did not want to stay. Roughly 50 people came back on that rescue flight and it was 2 of the deceased families. I haven't heard ANY negative publicity of WestJet regarding how the company has handled this situation; in fact I have heard it's Signature and other companies that have not been stepping up to assist their guests.

On a side note, I think you're trolling, unless you have more too add than 'people are saying WestJet isn't doing enough and the c/s is shit..."[/quote]

Buddy if you knew how to read and weren't such a moron, you would realize I am not criticizing WJ, I'm just sharing what I read. Go look at their page on facebook. Customers are complaing over nothing, I don't agree with them. Westjet has done more than enough in my opinion.

[Rotten Apple #1]

Buddy if you knew how to read and weren't such a moron, you would realize I am not criticizing WJ

TheBigMAC I see you are new to these parts. For future reference, I think you would have made your point in a much nicer tone, if you had inserted "or" in place of "and", to whit:

"Buddy if you knew how to read or weren't such a moron, you would..."

Not that I agree with your sentiment, just think it would be more polite.

[ravensrule]

I beg to differ. We sent an aircraft down monday morning to bring back anyone who did not want to stay. Roughly 50 people came back on that rescue flight and it was 2 of the deceased families. I haven't heard ANY negative publicity of WestJet regarding how the company has handled this situation; in fact I have heard it's Signature and other companies that have not been stepping up to assist their guests.

On a side note, I think you're trolling, unless you have more too add than 'people are saying WestJet isn't doing enough and the c/s is shit..."

Buddy if you knew how to read and weren't such a moron, you would realize I am not criticizing WJ, I'm just sharing what I read. Go look at their page on facebook. Customers are complaing over nothing, I don't agree with them. Westjet has done more than enough in my opinion.[/quote]

The Big Mac: my apologies for mis-reading your post. I just caught the part I quoted and read the date you joined and thought you were trolling for a response, which isn't unusual for this site.. I generally check the WJ facebook page a couple times a week and haven't seen too much negative there, although some people on the CBC and other media sites are saying it's all just a PR stunt. People can believe what they want. It's nice to know we continue to take care of our guests during incidents.

[Jastapilot]

I had a first hand experience and played a small part in this operation. I'm absolutely blown away by Westjet's response and I'm proud(once again) to be a Westjetter. We went above and beyond, and all we did was the right thing to do. We helped out the families in their time of need.

[TheBigMAC]

I beg to differ. We sent an aircraft down monday morning to bring back anyone who did not want to stay. Roughly 50 people came back on that rescue flight and it was 2 of the deceased families. I haven't heard ANY negative publicity of WestJet regarding how the company has handled this situation; in fact I have heard it's Signature and other companies that have not been stepping up to assist their guests.

On a side note, I think you're trolling, unless you have more too add than 'people are saying WestJet isn't doing enough and the c/s is shit..."

Buddy if you knew how to read and weren't such a moron, you would realize I am not criticizing WJ, I'm just sharing what I read. Go look at their page on facebook. Customers are complaing over nothing, I don't agree with them. Westjet has done more than enough in my opinion.

The Big Mac: my apologies for mis-reading your post. I just caught the part I quoted and read the date you joined and thought you were trolling for a response, which isn't unusual for this site.. I generally check the WJ facebook page a couple times a week and haven't seen too much negative there, although some people on the CBC and other media sites are saying it's all just a PR stunt. People can believe what they want. It's nice to know we continue to take care of our guests during incidents.[/quote]

No worries at all, I've just seen some people on this site and they really like to lash out at people, just thought you were one of them, had to stick my ground. I apologize for lashing out!

It's insane how much WJ does in situations like this. For example when Hati was going on they weren't directly involved and they sent planes and water down out of the goodness of their hearts. Even for this situation they were right on it, It's like someone stated above they knew just as much as we did. As soon as they found out they had reps there even the VP who was in Cancun. I know they are doing all they can, I just hate the people who think negatively about us now because of something like this. People need to understand westjetters are human and aren't the police or rescue forces, we don't have all the answers, we did as much as we could and are doing as much as we still can.

[Rotten Apple #1]

It's insane how much WJ does in situations like this. For example when Hati was going on they weren't directly involved and they sent planes and water down out of the goodness of their hearts. Even for this situation they were right on it, It's like someone stated above they knew just as much as we did. As soon as they found out they had reps there even the VP who was in Cancun. I know they are doing all they can, I just hate the people who think negatively about us now because of something like this. People need to understand westjetters are human and aren't the police or rescue forces, we don't have all the answers, we did as much as we could and are doing as much as we still can.

Hmmm.

[CanadaEH]

Has anyone heard any stories of what the other airlines who had people at this resort have done? I would expect that they've all done something similar, we're fortunate to have great airlines with caring employees in this country.

I don't believe anyone else sent an aircraft down there. Of the 5 that passed away, 3 were booked through WJV, 1 through Sunwing, and 1 through ACV. It's my understanding that our SAT Team was keeping not only our own customers informed but those of Sunwing and ACV as well. Of note, we didn't just fly our own customers back, there were some Sunwing and ACV passengers as well.

[mikeecho]

Has anyone heard any stories of what the other airlines who had people at this resort have done? I would expect that they've all done something similar, we're fortunate to have great airlines with caring employees in this country.

I don't believe anyone else sent an aircraft down there. Of the 5 that passed away, 3 were booked through WJV, 1 through Sunwing, and 1 through ACV. It's my understanding that our SAT Team was keeping not only our own customers informed but those of Sunwing and ACV as well. Of note, we didn't just fly our own customers back, there were some Sunwing and ACV passengers as well.

I'm sure Air Canada would have liked to help out, but based on my experience working there, their emergency response packages probably still have Hollis Harris noted as the CEO and pager numbers for Air Ontario.

[Tiny Voices]

Don't think it's unusual for airlines to act cooperatively and share resources, such as SAT, under such circumstances. I certainly wouldn't say that this demonstrates any short fall concerning the response of SW or ACV. Having said that, I was very proud, upon hearing of our response, to be a member of Team Teal. Think this shows our tremendous culture of caring, and is something in which we can all take pride.

[invertedattitude]

I beg to differ. We sent an aircraft down monday morning to bring back anyone who did not want to stay. Roughly 50 people came back on that rescue flight and it was 2 of the deceased families. I haven't heard ANY negative publicity of WestJet regarding how the company has handled this situation; in fact I have heard it's Signature and other companies that have not been stepping up to assist their guests.

On a side note, I think you're trolling, unless you have more too add than 'people are saying WestJet isn't doing enough and the c/s is shit..."

Buddy if you knew how to read and weren't such a moron, you would realize I am not criticizing WJ, I'm just sharing what I read. Go look at their page on facebook. Customers are complaing over nothing, I don't agree with them. Westjet has done more than enough in my opinion.

The Big Mac: my apologies for mis-reading your post. I just caught the part I quoted and read the date you joined and thought you were trolling for a response, which isn't unusual for this site.. I generally check the WJ facebook page a couple times a week and haven't seen too much negative there, although some people on the CBC and other media sites are saying it's all just a PR stunt. People can believe what they want. It's nice to know we continue to take care of our guests during incidents.

No worries at all, I've just seen some people on this site and they really like to lash out at people, just thought you were one of them, had to stick my ground. I apologize for lashing out!

It's insane how much WJ does in situations like this. For example when Hati was going on they weren't directly involved and they sent planes and water down out of the goodness of their hearts. Even for this situation they were right on it, It's like someone stated above they knew just as much as we did. As soon as they found out they had reps there even the VP who was in Cancun. I know they are doing all they can, I just hate the people who think negatively about us now because of something like this. People need to understand westjetters are human and aren't the police or rescue forces, we don't have all the answers, we did as much as we could and are doing as much as we still can.[/quote]


Are you Aviator2010?

[yycflyguy]

Can anyone confirm/deny that the swamp gas was provided by JJJ after a night of margarita's and tacos al pastor?

[aviator2010]

Are you Aviator2010?

yes

[mbav8r]

If it weren't for the fact people died, when they first mentioned swamp gas as the cause I would've laughed my ass off. Instead, I was disgusted that this was suggested as the cause. Anyone remember the movie MIB, there's a scene where there was a big explosion and they couldn't possibly erase all the memories of the witnesses so they say, we'll just tell them it was swamp gas. I think some tourism PR person probably just watched the movie and thought hey maybe they'll buy it.
My first thought was terrorist act, because that's the world we live in today. Anyone hear any updated possible cause, I think one news channel mentioned possibly liquified petroleum gas.

[yycflyguy]

Latest I heard was faulty propane lines feeding one of the restaurants in combination with an accumulation of methane (swamp) gas.