Breaking Tools
Moderators: North Shore, sky's the limit, sepia, Sulako
Breaking Tools
After spending 4hrs this afternoon with one retarded store owner and then playing telephone tag with customer service I finally got a straight exchange on my 1/4 drive ratchet. Its F*$#ING amazing how cheap some of these tool reatailers are. This store owner said he would do warrenty for me but He would have to send it back to the manufacture and I would get a new one in 4-6 weeks when the same ratchet is sitting on his shelf collecting dust and we both know he's just gonna get a credit from the manufacture. People are pussy's now a days and to many people just get walked all over. Sorry for the vent guys but I just had enough today. So my question to the fellow maint guys, Which tools do you break most often? For me personally its Snap On screw sticks.
I have been wrenching for over 30years and the only SnapOn in my box is the wrench I found on a service road along time ago.
They are over priced and the majority of retailers really don't want to just do an exchange.
I buy SK, speaking of ratchets. Even Canadian Tire wrenches, I find, do the job just as well.
They are over priced and the majority of retailers really don't want to just do an exchange.
I buy SK, speaking of ratchets. Even Canadian Tire wrenches, I find, do the job just as well.
- Pat Richard
- Rank 8
- Posts: 902
- Joined: Sat Feb 28, 2004 10:36 pm
- Location: all over
The only brand I've ever had to claim warrantee on is snap-on. Either ratcheting mechanisms or reversing mechanism's on their lockwire pliers.
More times than not it ended up unpleasant.
Never had any issues with proto, Mastercraft Professional, or even power fist, all of of which incidentally make up the lionshare of my tool inventory, down to the Canadian tire roll around cabinet.
I've always felt just cause someone spends four times more on a tool doesn't make them four times faster or better. Most just like to brag how much they spend on tools.
More times than not it ended up unpleasant.
Never had any issues with proto, Mastercraft Professional, or even power fist, all of of which incidentally make up the lionshare of my tool inventory, down to the Canadian tire roll around cabinet.
I've always felt just cause someone spends four times more on a tool doesn't make them four times faster or better. Most just like to brag how much they spend on tools.
http://mindflipbooks.ca/
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- Rank 5
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- Joined: Fri Jan 07, 2005 3:23 am
- Location: The Dark
I have a lot of Snap-On tools but I only buy the ones I have to from them. They are way overpriced and they are no longer of significantly better quality than the other brands. The tools I have to buy from them are the specialty test equipment and sockets. Their warranty service varies from outstanding to abysmal. This is because it comes down to your dealer and his motivation to go to the wall for you. If you're still building your tool set and you've bought $10,000 worth of tools from him already, you will probably get warranty on anything you break, even if he has to pay for it himself. If you already have a full box of tools that you bought from another dealer, you will not have the same level of support. This is not the dealer's fault as they are subject to the company's policies the same as we are.
Canadian Tire have made some quantum leaps forward in tool quality but they have always had great warranty support. The difference in quality between Canadian Tire "Professional Series" tools and a similar "Snap-On" item is almost undetectable these days while the difference in price can be seen from space! One little caveat here though; if you use your tools for your livelihood and need them to fit all applications, the Snap-On wrench and socket sets are more competatively priced when compared to the cost of buying the Canadian Tire set and then buying the missing items individually. The price is much higher for the sizes you don't get in the sets and the Snap-On sets have all the sizes.
However, for my money, the preferred place to buy tools is Sears. I highly recommend the Boxing Day sales! Their quality is at least as good as Canadian Tire's best, the price is reasonable and the warranty is unsurpassed. I have never even been asked how I managed to break a Craftsman tool but recall having a 45 minute discussion with my Snap-On dealer to get a fault pair of pliers replaced. You get Sears points too!
Canadian Tire have made some quantum leaps forward in tool quality but they have always had great warranty support. The difference in quality between Canadian Tire "Professional Series" tools and a similar "Snap-On" item is almost undetectable these days while the difference in price can be seen from space! One little caveat here though; if you use your tools for your livelihood and need them to fit all applications, the Snap-On wrench and socket sets are more competatively priced when compared to the cost of buying the Canadian Tire set and then buying the missing items individually. The price is much higher for the sizes you don't get in the sets and the Snap-On sets have all the sizes.
However, for my money, the preferred place to buy tools is Sears. I highly recommend the Boxing Day sales! Their quality is at least as good as Canadian Tire's best, the price is reasonable and the warranty is unsurpassed. I have never even been asked how I managed to break a Craftsman tool but recall having a 45 minute discussion with my Snap-On dealer to get a fault pair of pliers replaced. You get Sears points too!
Just because you're paranoid doesn't mean they're not after you!
- Pat Richard
- Rank 8
- Posts: 902
- Joined: Sat Feb 28, 2004 10:36 pm
- Location: all over
Is Sears carrying SK? Allied used to be the dealer, but they've apparently gone the way of the dodo, and I've seen sears wrenches that look identical to SK? Craftsman in the states used to be different from what they offered in canada, but im wondering if thats starting to change.
Merry Christmas All !
Merry Christmas All !
http://mindflipbooks.ca/
Well, i don't know about the rest of the country, but in Alberta every snap-on dealer i know warranties tools instantly. I have knocked on the front door of my boss's snap-on dealer at 3:00 AM and had him hand me an inch and three quarters socket in a bathrobe with a big smile on his face. The guys here tend to have a lot of pride in warranty for life, no questions asked.
- Dust Devil
- Rank 11
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- Location: Riderville
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- Rank 0
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- Joined: Sat Nov 19, 2005 9:48 pm
- Location: Winterpeg
Tools?
Bah! Another newbie and his butter knife! All you really need is a five-pound tapometer, a flat Bastard file and a pen. Black ink only.
Tapometer for installation, file to remove any incrim, no - waitaminnit, inconvenient installation marks, then sign 'er out, she's good to go!
Tapometer for installation, file to remove any incrim, no - waitaminnit, inconvenient installation marks, then sign 'er out, she's good to go!

I'm the same way. Snap On for the specialty tools (and the candy he keeps on the truck) and Cdn Tire for wrenches, then Sears, etc. Cdn Tire has come a long way in their warranty, i'm sure it's because half the people at the counter don't know what it a rachet is anyways so they just exhange it, either way thats what will keep me buying from them. I just can't justify the $350.00 for a set of 9 wrenches when you can get the same ones for $59.00. Having said all that I really like the Snap On guy at my place, he doesn't even blink when I claim something, and if it isn't covered he gives me a deal on a new one, which is more then the Mac guy here. If I want a Mac tool I have to call him, order it, then go find him when it arrives....bullshit if you ask me, which is why there is nothing in my box from him. I would like to find an SK dealer, I like their tools, and a place to get more sheet metal tools as they seem hard to find in Canada.
~FOX~
~FOX~
Hang Time Is The Best Time!