Looks like Air Canada isn't the best...number 4 after Alaskan,Delta and American
http://www.jdpower.com/press-releases/2 ... tion-study

The study measures passenger satisfaction with North America airline carriers based on performance in seven factors (in order of importance): cost and fees; in-flight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservation. - See more at: http://www.jdpower.com/press-releases/2 ... CKRAs.dpuf

...

Satisfaction with cost and fees, which has the greatest impact on overall satisfaction, improves to 642 in 2014 from 618 in 2013. - See more at: http://www.jdpower.com/press-releases/2 ... CKRAs.dpuf

Not surprisingly, customers are willing to sacrifice everything to fly cheap. Doesn't matter if the plane is held together by speed tape and the pilots meet bare minimums for experience and training (fifth and fourth place in importance, respectively) ... Until something goes wrong, or the flight is late/delayed, of course.

North American airlines are pretty pathetic compared to other parts of the world. Service has been so stripped away, I often wonder what criteria they are rating these airlines on.

That said, AC has an excellent international business class product that is far superior to US carriers business or in some cases first class transatlantic products.

Ryan Air?? Easy Jet??

this is my favourite airline...where things get explained!

http://www.youtube.com/watch?v=JYAq-7sOzXQ

Gino Under

Koalemos wrote:

The study measures passenger satisfaction with North America airline carriers based on performance in seven factors (in order of importance): cost and fees; in-flight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservation. - See more at: http://www.jdpower.com/press-releases/2 ... CKRAs.dpuf

...

Satisfaction with cost and fees, which has the greatest impact on overall satisfaction, improves to 642 in 2014 from 618 in 2013. - See more at: http://www.jdpower.com/press-releases/2 ... CKRAs.dpuf

Not surprisingly, customers are willing to sacrifice everything to fly cheap. Doesn't matter if the plane is held together by speed tape and the pilots meet bare minimums for experience and training (fifth and fourth place in importance, respectively) ... Until something goes wrong, or the flight is late/delayed, of course.

I've worked in the States and the training at the regional airlines in the U.S. is a lot harder than it is here in Canada. When it comes the majors airlines in the States, their first officers don't meet bare minimums, they exceed it with thousands of hours of transport category jet time unlike Air Canada who hires first officers without previous 705 experience or jet time not to say they're not qualified, but my point is, new hire FO's at the legacy carries in the U.S. on average have several thousand hours of PIC transport category jet time and if not PIC time, thousands of hours of SIC transport category turbine time and a 4 year university degree. They are highly experience pilots. You cant get an interview without at least 3000hrs+ transport category turbine time at the majors. Military, Part 121, jet part 135 or ICAO equivalent experience is a must to get a legacy job.

jd832 wrote:I've worked in the States and the training at the regional airlines in the U.S. is a lot harder than it is here in Canada. When it comes the majors airlines in the States, their first officers don't meet bare minimums, they exceed it with thousands of hours of transport category jet time unlike Air Canada who hires first officers without previous 705 experience or jet time not to say they're not qualified, but my point is, new hire FO's at the legacy carries in the U.S. on average have several thousand hours of PIC transport category jet time and if not PIC time, thousands of hours of SIC transport category turbine time and a 4 year university degree. They are highly experience pilots. You cant get an interview without at least 3000hrs+ transport category turbine time at the majors. Military, Part 121, jet part 135 or ICAO equivalent experience is a must to get a legacy job.

I spent the bulk of my career working in the States and that statement is complete and utter BS.

True North wrote:

jd832 wrote:I've worked in the States and the training at the regional airlines in the U.S. is a lot harder than it is here in Canada. When it comes the majors airlines in the States, their first officers don't meet bare minimums, they exceed it with thousands of hours of transport category jet time unlike Air Canada who hires first officers without previous 705 experience or jet time not to say they're not qualified, but my point is, new hire FO's at the legacy carries in the U.S. on average have several thousand hours of PIC transport category jet time and if not PIC time, thousands of hours of SIC transport category turbine time and a 4 year university degree. They are highly experience pilots. You cant get an interview without at least 3000hrs+ transport category turbine time at the majors. Military, Part 121, jet part 135 or ICAO equivalent experience is a must to get a legacy job.

I spent the bulk of my career working in the States and that statement is complete and utter BS.

Perhaps you'd care to expand then. I don't see it as utter BS, the majority hired at the legacies do spend a lot of time at a regional first, and competition is high so you need to know someone or have extras (like a degree). Can't comment about training being any harder...

True North wrote:

jd832 wrote:I've worked in the States and the training at the regional airlines in the U.S. is a lot harder than it is here in Canada. When it comes the majors airlines in the States, their first officers don't meet bare minimums, they exceed it with thousands of hours of transport category jet time unlike Air Canada who hires first officers without previous 705 experience or jet time not to say they're not qualified, but my point is, new hire FO's at the legacy carries in the U.S. on average have several thousand hours of PIC transport category jet time and if not PIC time, thousands of hours of SIC transport category turbine time and a 4 year university degree. They are highly experience pilots. You cant get an interview without at least 3000hrs+ transport category turbine time at the majors. Military, Part 121, jet part 135 or ICAO equivalent experience is a must to get a legacy job.

I spent the bulk of my career working in the States and that statement is complete and utter BS.

"Complete and utter BS" - I don't think so..
I've seen it first had as well, and view the statement above regarding as highly accurate..
I sure don't recall having to be drilled in a 3 hour oral exam prior to even stepping into the sim for a PPC in Canada either.. Thank God.

Gino Under wrote:this is my favourite airline...where things get explained!

http://www.youtube.com/watch?v=JYAq-7sOzXQ

Maybe College Humour could clarify the training/experience requirements in the US that we're arguing about.